In the unlikely event of a complaint due to faulty goods or workmanship, customers should first inform A4 Apparel Ltd in writing either by email, fax or letter and include clear evidence (i.e a photograph) of the defect within one week of receipt of goods. If we are satisfied that there is a defect in the goods provided then we shall endeavour to resolve the issue at our discretion and within a reasonable timescale.
Where ever possible all goods will be replaced like for like or a credit note will be issued. In crediting the customer, we comply with Distance Selling Regulations, 2000.
Once clearance from A4 Apparel Ltd has been given that the goods are faulty they must be returned within 2 weeks. Please be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to A4 Apparel Ltd.
We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.
Goods that are not faulty and printed to the customer's specification cannot be returned or exchanged as they are produced to the customer's requirements. Unless the product is defective, you will not be able to return any product that is not in its original packaging, i.e. unopened and with any seals or shrink-wrapping intact.
A4 Apparel Ltd.
Upcott Avenue,
Pottington Business Park,
Barnstaple
EX31 1HN
